Business Processes
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Module 1: Intro, Welcome to Business Processes
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Module 2: Benefits of Customer-oriented Business Processes
Module 3: Steps of Business Process Management
Module 4: Create the Business Process Map
Module 5: Alignment with the Voice of the Customer
Module 6: The Finish Line
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1
Welcome to Business Processes (Intro)
(Self-Paced, 10 Minutes)
2
Customer-oriented Business Processes
(Self-Paced, 2.5 Hours)
5 Lessons
2 Drill
Accountability Guide Sessions Available*
This module focuses on the importance of customer satisfaction in business processes. This module teaches learners how to design and implement customer-oriented business processes that prioritize customer needs and expectations.
By learning about this module, businesses can develop the skills to create processes that deliver value to customers, resulting in increased customer loyalty and retention.
3
Steps of Business Process Management
(Self-Paced, 1.5 Hours)
4 Lessons
4 Drills
Accountability Guide Sessions Available*
Provides a comprehensive overview of the steps involved in managing business processes. This module covers the entire process of managing business processes, from identifying the process to monitoring and optimizing it.
By learning about this module, learners can develop the skills to manage business processes effectively, resulting in increased efficiency, productivity, and profitability.
4
Create the Business Process Map
(Self-Paced, 1 Hour)
1 Lessons
1 Drills
1 Quiz
Accountability Guide Sessions Available*
Business Process Map, is crucial for learners who want to understand how to map out and visualize business processes. This module provides a step-by-step guide on how to create a business process map, including identifying the inputs, outputs, and activities involved in a process.
By learning about this module, business owners/employees can develop the skills to create an accurate and comprehensive business process map, which can help organizations to identify areas for improvement and optimize their processes.
5
Alignment With The Voice Of The Customer
(Self-Paced, 30 Minutes)
1 Lesson
1 Drill
Accountability Guide Sessions Available*
This module covers the importance of understanding customer needs and expectations and how to incorporate them into business processes.
By learning about this module, learners can develop the skills to create processes that are aligned with the voice of the customer, resulting in increased customer satisfaction and loyalty.
6
The Finish Line
(Self-Paced, 30 Minutes)
1 Review
1 Post-test
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A quick review of key lessons learned throughout the entire Business Processes course and a post-test to check your understanding.